Frequently Asked Questions
- Show All
- General Questions
- Legal Regulations
- Maintenance, Warranty and Return
- Safety Precautions and Concerns
Are OKAI electric scooters waterproof?
OKAI electric scooters are waterproof to some degree, and vary from model to model. We advise against immersing your scooter in water.Are OKAI scooters safe?
OKAI electric scooters are as safe as riding a bike. Our scooters are made of high-quality materials, including aircraft-grade alloy, and are designed to be weather-resistant. We advise our users to practice all safety precautions as they would with any physical activity.Can I travel by plane with my electric scooter?
Travelling with your electric scooter depends on the regulations of the transportation carrier and local laws governing personal mobility devices. Consult your transport providers about the guidelines of bringing your electric scooter on board, particularly in regards to:- Battery type and size
- Baggage size limit for e-scooters
- Method of packing your e-scooter
Do I need to wear a helmet?
Yes. Although each city and state differs regarding helmet laws and electric scooters, we strongly encourage ALL riders to wear a helmet.Do OKAI electric scooters need charging?
All OKAI scooters are powered by rechargeable batteries that need to be recharged. The charging time is dependent on the electric scooter model. The standard charging time for a standard battery ranges between 2 to 4 hours for a full charge.Does OKAI build a sharable scooter?
Yes, by integrating research, development, production and supply chain capabilities, OKAI is empowering electric scooter sharing companies around the globe and empowering people everywhere to move across their cities, campuses, and communities in ways that are safe, simple and fun.How do I request for a return to exchange / refund my vehicle?
For all refunds, kindly refer to our return policy here and follow these instructions to receive a refund on your vehicle order:- Go to our refund page.
- Choose the issue as “14-Day Return and Refund.”
- Fulfill your purchase information and product information.
- Submit the form.
How do I request maintenance for my vehicle?
Please kindly follow these instructions to get your problem fixed:- Go to our maintenance page.
- Choose the issue as “Warranty Maintenance” if your product is still in the warranty period or “Non-Warranty Maintenance” if the warranty has expired.
- Fulfill your purchase information and product information.
- Submit the form.