Frequently Asked Questions

OKAI electric scooters are waterproof to some degree, and vary from model to model. We advise against immersing your scooter in water.
OKAI electric scooters are as safe as riding a bike. Our scooters are made of high-quality materials, including aircraft-grade alloy, and are designed to be weather-resistant. We advise our users to practice all safety precautions as they would with any physical activity.
Travelling with your electric scooter depends on the regulations of the transportation carrier and local laws governing personal mobility devices. Consult your transport providers about the guidelines of bringing your electric scooter on board, particularly in regards to:
  1. Battery type and size
  2. Baggage size limit for e-scooters
  3. Method of packing your e-scooter
Yes. Although each city and state differs regarding helmet laws and electric scooters, we strongly encourage ALL riders to wear a helmet.
All OKAI scooters are powered by rechargeable batteries that need to be recharged. The charging time is dependent on the electric scooter model. The standard charging time for a standard battery ranges between 2 to 4 hours for a full charge.
Yes, by integrating research, development, production and supply chain capabilities, OKAI is empowering electric scooter sharing companies around the globe and empowering people everywhere to move across their cities, campuses, and communities in ways that are safe, simple and fun.
For all refunds, kindly refer to our return policy here and follow these instructions to receive a refund on your vehicle order:
  1. Go to our refund page.
  2. Choose the issue as “14-Day Return and Refund.”
  3. Fulfill your purchase information and product information.
  4. Submit the form.
After submission, we will email you confirmation that we have received your message. Please kindly give us some time to verify the information you provide and track all the issues. Our support team will contact you ASAP.
Please kindly follow these instructions to get your problem fixed:
  1. Go to our maintenance page.
  2. Choose the issue as “Warranty Maintenance” if your product is still in the warranty period or “Non-Warranty Maintenance” if the warranty has expired.
  3. Fulfill your purchase information and product information.
  4. Submit the form.
  After submission, you will receive a confirmation email.   Please kindly give us some time to verify the information and track all the issues. Our support team will contact you ASAP.
On average, electric scooter batteries will last between 3 to 5 years, or 400 to 500 charge cycles. This lifespan is determined by a number of factors, such as how often and how fast the vehicle is ridden. Proactive maintenance can help to extend your battery’s lifespan, such as storing it in a cool place out of sunlight, and not letting the battery go unused for long periods of time.
Electric scooters’ lithium-ion batteries should be replaced every 2-3 years to ensure an optimum transit experience.