A: All OKAI scooters are powered by rechargeable batteries that need to be recharged. The charging time is dependent on the electric scooter model. The standard charging time for a standard battery ranges between 2 to 4 hours for a full charge. 

A: Electric scooter Lithium-ion batteries should be replaced every 2-3 years to ensure optimum travel experience.

For all refunds, kindly refer to our return policy here and follow the instruction to get your refund:

  1. Get to our refund page
  2. Choose the issue as “14-Day Return and Refund”
  3. Fullfill your purchase information and product information
  4. Submit the form

After the submission, you will receive a confirmation information to your provided email.

Please kindly give us a few time to verify the information and tracking all the issues. Our support team will contact you ASAP.

Please kindly follow the instruction to get your problem fixed:

  1. Get to our maintenance page
  2. Choose the issue as “Warrenty Maintenance” if your product is still in the warrenty period or “Non-warrenty Maintenance” if the warrenty is expiry.
  3. Fullfill your purchase information and product information
  4. Submit the form

After the submission, you will receive a confirmation information.

Please kindly give us a few time to verify the information and tracking all the issues.

Our support team will contact you ASAP.