Return & Refunds
RETURN POLICY
OKAI guarantees that subject to the following conditions, return/refund can be requested within 14 days (the actual date may vary according to local laws and regulations) of the purchase date (subject to the actual date the product was received). Please contact OKAI or an authorized dealer of OKAI that you purchased from for more details of the services:
1. Refund can be requested under the following conditions
If you have purchased OKAI products from one of our authorized retailers, Amazon, BestBuy or third party retailers, please contact their customer support for more details and follow their return and refund policies first.
To make a return, please follow these guidelines:
- Returns request will be accepted within 14 days of receipt of shipment.
- The item(s) must be in new, unused condition.
- All return item(s) must be securely packed and protected in the original packaging.
- Please include the original packing slip & an explanation of the reason for your return.
- A return authorization number clearly marked on the outside of the package otherwise the item will be refused.
- Proof of your original purchase is required.
Return Charges
- Ship returns from your nearest post office or any other carriers of your choice. A shipping method with tracking capability is highly recommended. The customer covers the return shipping fee.
- We only accept returns of unused, undamaged products, with original packaging, instructions, tags and marks intact. Missing accessories, damaged or negligently packaged products will not be refunded. We do not issue return shipping labels.
- You will be responsible for paying for your own shipping costs for returning your item, and a restocking fee up to 20% of your purchased price. Please contact the seller for more details.
2. Refund and/or Exchange can not be requested under one of the following conditions
- Customer did not immediately report damage sustained in transit of the product.
- Refund or exchange is requested after 14 days of receipt of shipment.
- Product sent in for refund or exchange not including all original accessories, attachments and packaging, or with damage to any part of the product.
- Legal proof-of-purchase or receipts are unable to be provided, or have been forged or tampered with.
- Product held no manufacturing defects after inspection and testing made by OKAI Technical Support.
- Crash or burning caused by non-manufacturing defects, as well as any damage caused by unauthorized modification, entry of foreign body (water, oil, sand, etc.), improper installation or operation.
- Labels, Serial Numbers, waterproof mark, false proof mark, etc. show signs of tampering or altering.
- Damage caused by external factors, including but not limited to: fire, flood, high wind strength and lightning strikes.
3. Refund Processing
Any product not in its original condition, damaged or missing parts or accessories for reasons not due to error or factory defects, or any item that is returned more than 14 days after receiving the RMA approval, will not be returned or refunded.
If purchased from an OKAI authorized dealer, contact the corresponding dealer for refund consultation.
Amazon or BestBuy purchase users, please contact Amazon or BestBuy.
Special Consideration
- Please note that we only offer vehicle services to people living in these countries. If you import your vehicle into another country (e.g. when moving house), we cannot send replacement vehicle parts to you or collect your vehicle for servicing.
- If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please contact us within 24 hours of receiving the product for special instructions via email at support.us@okai.co.
- Special Sale merchandise and refurbished product are sold “as is” and are not eligible for return or refund.
