To safeguard your interests and provide the best service support for your product, in accordance with the relevant national laws and provisions across the three listed guarantees of after-sales services (the "Three-Guarantee Standard for Vehicle Parts"), the specific provisions on warranty policy only covers defects in materials and manufacturing and are as follows:

1. The Main Engine which warrants the frame assembly, wheel hub motor assembly, controller assembly, handle, instrument assembly, straight front rod and charging ports has a warranty length of 1 year.
2. The Parts of your OKAI Vehicle which consist of the battery assembly, charger, brake handles, and finger-operating throttle have a 6-month warranty.
3. The Vulnerable Parts of Appearance which consist of the handle covers, front fenders, rear fenders, plastic pedals, reflective stickers, parking bracket assembly and rubber plus have a 3-month warranty.

Please go to the warranty page for a more detailed warranty policy.

Charge regularly after rides, keeping battery between 20%-80%. Store unused batteries at 50% charge in a cool, dry place. Avoid extreme temperatures. Clean with a dry cloth, especially connectors. Inspect for wear or damage and replace if needed.

Electric bikes & scooters are generally street legal, but the rules vary by country and region. They may also need to follow specific regulations, such as wearing helmets or being restricted to bike lanes. It's important to check local laws for the exact rules in your area.

Please kindly follow these instructions to get your problem fixed:

• Go to our maintenance page.
• Choose the issue as “Warranty Maintenance” if your product is still in the warranty period or “Non-Warranty Maintenance” if the warranty has expired.
• Fulfill your purchase information and product information.
• Submit the form.

After submission, you will receive a confirmation email. Please kindly give us some time to verify the information and track all the issues. Our support team will contact you ASAP.

vehicle order:

• Go to our refund page.
• Choose the issue as “14-Day Return and Refund.”
• Fulfill your purchase information and product information.
• Submit the form.

After submission, we will email you confirmation that we have received your message. Please kindly give us some time to verify the information you provide and track all the issues. Our support team will contact you ASAP.

All OKAI scooters and bikes are powered by rechargeable batteries that need to be recharged. The standard charging time for a standard battery ranges between 4 to 8 hours for a full charge.

Our design is waterproof, but riding in rain isn’t recommended due to slippery roads. Avoid immersing the motor, battery, or electrical parts in water and keep them as dry as possible, especially the battery. Dry your vehicle after wet rides to prevent corrosion.

The maximum weight permitted to ride an OKAI varies depending on the model. Kindly read your OKAI user manual which states the maximum load for your personal transporter.

OKAI electric scooters and e-bikes meet globally recognized safety standards, including UL 2272 and UL 2849 certifications. Each model is tested for electrical system safety, fire resistance, and overall reliability.

On average, electric scooter batteries will last between 3 to 5 years, or 400 to 500 charge cycles. This lifespan is determined by a number of factors, such as how often and how fast the vehicle is ridden. Proactive maintenance can help to extend your battery’s lifespan, such as storing it in a cool place out of sunlight, and not letting the battery go unused for long periods of time.

Yes. Although each city and state differ regarding helmet laws and electric scooters, we strongly encourage ALL riders to wear a helmet.

• Always wear a properly fitting helmet.
• Regularly check brakes, tires, and lights.
• Use front/rear lights and reflectors, especially at night.
• Ride defensively—stay alert, follow rules, avoid distractions.
• Start slowly to get used to your e-bike’s speed and power.
• Wear snug clothing; avoid loose items.
• Maintain control, especially at high speeds or on rough terrain.
  
  

OKAI is a globally recognized brand on a mission to change urban mobility as we know it. Empowering people everywhere to navigate cities, campuses, and communities in fun, safe and simple ways. OKAI Inc is a leading provider of innovative and reliable electric bikes and scooters in Pomona, CA. With a commitment to sustainability and cutting-edge technology, OKAI offers a wide range of consumer e-bikes and e-scooters that are designed for both urban commuting and off-road adventures.

Shipping is free for Amazon purchases. Please consult OKAI authorized dealers and BestBuy for shipping costs when purchasing products from them and our OKAI website offers discount for shipping from time to time.

No. Shipment times vary for different customer locations. You may track your shipment on the carrier website for estimated delivery date once you receive the tracking number. Please note delivery exceptions may occur when there are issues with holidays, severe weather conditions, failed delivery attempts and more. In exceptional cases, this may result in different delivery dates. OKAI does not guarantee any delivery time line.

When you receive your delivery, please immediately check for external damage. You must report any damage to the shipping company within 24 hours of receipt. The shipping company will issue you with confirmation of your damage report. If you purchase from an OKAI authorized dealer, please contact the dealer or OKAI Customer Support at support.us@okai.co.

Sorry, generally OKAI does not provide an overnight delivery service. For more details, please contact OKAI authorized dealer, Amazon or BestBuy.

There are two ways in which you can track your order:

OKAI authorized dealers

Contact dealer to confirm the status of orders and logistics.

Amazon, BestBuy

1. Please check the order status and logistics status on Amazon or BestBuy.
2. You can also contact our dedicated customer support team at support.us@okai.co to check on your order status.

If you bought from OKAI authorized dealers, please contact them for confirmation.

If you buy from Amazon or BestBuy, please contact Amazon or BestBuy Customer Service or OKAI Customer Support team.