Shipping policy

SHIPPING & DELIVERY
1. Where to buy OKAI products?

You can find OKAI authorized dealers, Amazon or BestBuy to buy OKAI products.

Currently, OKAI ONLY ships to the lower 48 states. Customers from Alaska, Hawaii and Puerto Rico please contact our customer service for shipping information via email: support.us@okai.co.


2. How much shipping fee do I need to pay?

Shipping is free for Amazon purchases. Please consult OKAI authorized dealers and BestBuy for shipping costs when purchasing products from them.


3. Is there a set shipment time for all the products?

No. Shipment times vary for different customer locations. You may track your shipment on the carrier website for estimated delivery date once you receive the tracking number. Please note delivery exceptions may occur when there are issues with holidays, severe weather conditions, failed delivery attempts and more. In exceptional cases, this may result in different delivery dates. OKAI does not guarantee any delivery time line.


4. What do I need to do if I find that the goods are damaged after I receive them?

When you receive your delivery, please immediately check for external damage. You must report any damage to the shipping company within 24 hours of receipt. The shipping company will issue you with confirmation of your damage report. If you purchase from an OKAI authorized dealer, please contact the dealer or OKAI Customer Support at support.us@okai.co.


5. Does OKAI provide an overnight delivery service?

Sorry, generally OKAI does not provide an overnight delivery service. For more details, please contact OKAI authorized dealer, Amazon or BestBuy.


6. How can I track my order?

There are two ways in which you can track your order:

OKAI authorized dealers

Contact dealer to confirm the status of orders and logistics.

Amazon, BestBuy

  1. Please check the order status and logistics status on Amazon or Bestbuy.
  2. You can also contact our dedicated customer support team at support.us@okai.co to check on your order status.

6. Can I have my order delivered to a different address other than my home address?

If you bought from OKAI authorized dealers, please contact them for confirmation.

If you buy from Amazon or BestBuy, please contact Amazon or Bestbuy Customer Service or OKAI Customer Support team.