OKAI ES10 Front or Rear Tire (Each)

During the supply process, the appearance of the parts may vary but won't affect the replacement & use.

Every effort to ensure the accuracy of the information provided. However, all information contained is preliminary. Product specifications, configurations, and system/components are subject to change without notice. Information will be updated when available.

Delivery Information

Thank you shopping from Okai.co!

At OKAI, we value each and every single customer and customer satisfaction is always our top priority. We are trying our best to speed up the process, making your package arrive as soon as possible. Your patience will be highly appreciated. Thanks for your understanding.

We provide local UPS, USPS or FedEx or DHL delivery company. No tax needed.

Currently, OKAI ONLY ships to the lower 48 states.  Customers from Alaska, Hawaii, Puerto Rico, and Key West region, please contact our customer service department for shipping information via email at support.us@okai.co.

The delivery time depends on the area you live in and the shipping method for your order. 

Orders will be processed within 1-3 working days. Please note that we consider working days as Monday-Friday. This time excludes the shipping times.  

In stock products are typically shipped the next business day. For pre-order or back order items please refer to shipping date located on product page.  You may track your shipment on carrier website for estimated delivery date once you receive the tracking number. Please note delivery exceptions may occur when there are issues with federal holidays, severe weather conditions, failed delivery attempts and more. OKAI does not guarantee any delivery time line.

Currently, OKAI doesn't provide any overnight delivery services. 

There are two ways in which you can track your order: 

• Email:

You‘ll receive a confirmation email with your tracking number from our warehouse once your order has been shipped.  
You can also contact our dedicated customer care team at support.us@okai.co to check on your order status. 

• Online:

You can track your order by visiting https://okai.co, click on ‘My Account’ and then click on ’My Order’.

Order Cancellation & Shipping Fees

Cancellation Requests: All order cancellation requests must be submitted by email to support.us@okai.co. with the email subject line in the following format:

Order #[Order Number] – Cancellation Request

For example: Order #12345 – Cancellation Request

This will help our support team quickly identify and process your request. A cancellation request is not considered confirmed until you receive a confirmation from our support team. 

24-Hour Cancellation Window: All cancellation requests must be submitted to support.us@okai.co within 24 hours of placing the order. We strive to process and ship orders as quickly as possible, typically within 24 hours. Therefore, cancellation requests received after this 24-hour window may not be able to be accommodated.

Cancellation Before Shipment: If your cancellation request is received and confirmed before your order has shipped, no cancellation or shipping fee will apply.

Cancellation After Shipment: If your order has already shipped and a tracking number has been provided before we receive your cancellation request, the customer will be responsible for both the original shipping cost and the return shipping cost, even if the order originally qualified for free shipping.

Free Shipping Orders: For orders that were offered free shipping, the following shipping fees will apply if the order is canceled after shipment:

Small & Medium Scooters: $90 each way ($180 total round-trip shipping)

OKAI Panther ES800 and All E-Bikes: $250 each way ($500 total round-trip shipping)

These fees cover the shipping costs incurred for both the original shipment to the customer and the return shipment back to our warehouse.

Refusal of Delivery: Refusing or declining delivery does not qualify as a cancellation before shipment. If the order has already shipped and a tracking number has been provided, the applicable two-way shipping charges will still be deducted from the refund.

Refunds: Once the canceled order is received and inspected, the applicable shipping charges will be deducted from the amount refunded to the customer.